Patchly is an autonomous support employee that connects to your existing inbox, learns your product, and resolves customer issues end-to-end. No helpdesk migration. No seat fees. Just resolutions.
Sierra, Ada, and Decagon build powerful agents, but contracts start at $50K with 8-12 week implementations. SMBs need not apply.
Intercom Fin and Zendesk AI require you to use their helpdesk. Your team already has tools that work. Migration is a non-starter.
Tidio and Help Scout answer basic questions but can't process refunds, update accounts, or take real action. Deflection isn't resolution.
Connects to any inbox. Learns from your docs. Resolves tickets autonomously. Escalates what it can't handle. Charges per resolution, not per seat.
Forward your support email to Patchly or connect via API. Gmail, Outlook, shared inboxes, custom domains. No helpdesk required.
Point Patchly at your docs, FAQs, past conversations, and policies. It builds an understanding of your product in hours, not weeks.
Patchly reads every incoming ticket, drafts contextual responses, takes action when authorized, and escalates edge cases to your team. It learns from every interaction.
Enterprise power at SMB pricing.
| Product | Setup | Pricing | Requires |
|---|---|---|---|
| Sierra AI | 8-12 weeks | $50K-$200K/yr | Enterprise contract |
| Intercom Fin | Days | $0.99/resolution + platform | Intercom subscription |
| Zendesk AI | Weeks | Per-agent tiered | Zendesk suite |
| Tidio / Lyro | Hours | $32.50/mo (50 chats) | Basic FAQ only |
| Patchly | Hours | Per resolution | Any inbox |
Patchly is building the autonomous support employee every SMB deserves. Fast to deploy, learns continuously, and never takes a sick day.